UpKeep and TeamWork are both modern, web-accessible CMMS platforms aimed at small and mid-sized maintenance teams. They share a lot of core functionality: work orders, preventive maintenance, asset tracking, parts inventory, and mobile access. The meaningful differences come down to pricing structure, depth of multi-site support, and who each product is optimized for.
This page lays out an honest comparison. If UpKeep is a better fit for your team, we’ll say so.
The core pricing difference
UpKeep prices on a per-seat basis. Each technician, requester, or manager with an account costs more per month as you add people.
TeamWork prices per account. Starter is $49/month for the whole team — up to five seats and 250 assets. Pro is $119/month for up to 25 seats and 10,000 assets.
The practical impact depends on team size:
- A team of 3 technicians + 1 manager: Both products may cost roughly similarly at small scale.
- A team of 10-15 technicians: Per-seat pricing adds up fast. TeamWork Pro at $119/month covers 25 seats — 15 technicians, a few managers, and requesters — as a flat fee.
- Adding requesters and view-only users: TeamWork’s Requester Portal lets anyone submit a request without a paid seat. In a per-seat model, adding requesters means adding cost.
If you have a stable, small team that’s unlikely to grow, per-seat pricing can be predictable. If you’re managing a larger team or want to give broad access without budget anxiety, per-account pricing is simpler.
What UpKeep does well
UpKeep built its reputation on mobile-first UX. Their native app has strong reviews among technicians who prefer an installed app experience over a browser-based interface. If your technicians strongly prefer native iOS or Android apps over mobile web, that’s worth weighing.
UpKeep is also well-established with a large user base and a strong library of integrations with other enterprise software. If you need deep integrations with systems like Salesforce, SAP, or enterprise HR platforms and those integrations are already in UpKeep’s catalog, that’s relevant.
What TeamWork does differently
TeamWork is web-first and mobile-responsive. There’s no app to install or update — technicians open a browser on any device and have the full interface. QR code scanning works through the device camera natively.
TeamWork’s multi-site Location Hierarchy lets organizations with multiple buildings or campuses organize all their work in one account with per-location filtering. Maintenance managers see their locations; directors see everything.
TeamWork’s Requester Portal is included at all plan levels. Anyone can submit a maintenance request without a login — they get a URL and a form. Work requests from tenants, staff, or building occupants come in as work orders, not as emails to sort through.
TeamWork’s Preventive Maintenance includes checklist-level completion tracking. Each step in a PM checklist is logged individually. The completed checklist is permanently attached to the work order record, which matters for compliance documentation.
Feature comparison
| Feature | TeamWork | UpKeep |
|---|---|---|
| Work Orders | Yes — full lifecycle, priority tiers, activity log | Yes |
| Preventive Maintenance | Yes — calendar + meter triggers, checklist per PM | Yes |
| Asset Management | Yes — full history, QR codes, custom fields | Yes |
| Requester Portal | Yes — included, no login required for requesters | Free requester accounts available |
| Parts & Inventory | Yes — min stock, reorder alerts, work order linkage | Yes |
| Reports & Analytics | Yes — included, no add-on fee | Yes — included; advanced reporting on Business plan |
| Location Hierarchy | Yes — unlimited depth, multi-site filtering | Yes — multi-level location support |
| Pricing Model | Per account (flat monthly) | Per seat (monthly per user) |
| Mobile Access | Mobile-responsive web | Native iOS/Android app |
| API | Yes — REST API with key auth (Pro) | Yes — REST API on Business plan and above |
| Vendor Management | Yes — vendors assigned to work orders and PMs | Yes |
| Workflow Automation | Yes — auto-assignment rules, escalation | Yes — rules and triggers on Business plan and above |
Who should choose TeamWork
Choose TeamWork if:
- You have more than 5-8 technicians and don’t want per-seat billing to be a recurring budget conversation.
- You manage multiple sites, buildings, or campuses and want one account with location-based filtering.
- You have tenants, staff, or other requesters who need to submit work requests but shouldn’t cost a seat.
- You want compliance-grade PM documentation — completed checklists attached to every closed work order — at a flat price.
- Your team works primarily from a desktop or is comfortable with a mobile browser experience.
Who should consider UpKeep
Consider UpKeep if:
- Your team is small and stable (2-5 technicians), and per-seat pricing at that scale fits your budget.
- Your technicians strongly prefer an installed native mobile app over a mobile web interface.
- You need integrations with specific enterprise platforms that are already in UpKeep’s catalog.
- You’re an UpKeep customer and the current pricing is working well for your headcount.
The honest bottom line
Both products handle the core maintenance management job. The decision usually comes down to one question: does your team’s size and growth trajectory make per-seat pricing a source of ongoing cost pressure?
If yes, TeamWork’s per-account model is worth a serious look. If no — if you have a small, stable team and prefer a native app experience — UpKeep may be the better fit.
Try TeamWork free for 14 days and see whether the pricing model and feature set fit your operation before committing to anything.
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