These Terms of Service (“Terms”) govern your access to and use of the software products, websites, and services (collectively, the “Services”) provided by GoodDog Software Labs (“GoodDog Labs,” “we,” “us,” or “our”), including WelcomeDesk, KeyDog, MapAnything, and any other products we offer. By accessing or using the Services, or by clicking to accept these Terms, you agree to be bound by them on behalf of yourself and the organization you represent (“Customer” or “you”).
By creating an account, accessing, or using the Services, you represent that you are authorized to bind your organization to these Terms and that you are at least 18 years old. If you do not agree to these Terms, you may not use the Services. Where a separate written agreement, order form, or master subscription agreement (“MSA”) is executed between you and GoodDog Labs, that agreement governs to the extent of any conflict with these Terms.
You are responsible for maintaining the confidentiality of account credentials and for all activity occurring under your account. You agree to notify us promptly of any unauthorized access or security breach. You are responsible for ensuring your Authorized Users comply with these Terms. We may suspend access where we reasonably believe credentials have been compromised or the Services are being misused.
Subject to these Terms and payment of applicable fees, GoodDog Labs grants you a non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the subscription term.
You agree not to:
Certain Services may be offered as self-hosted software that you deploy and operate on your own infrastructure. For self-hosted deployments, you are solely responsible for the security, maintenance, backup, and lawful operation of the software within your environment. GoodDog Labs has no access to Customer Data residing in self-hosted deployments and accordingly bears no responsibility for its security or processing once delivered to you.
As between the parties, you retain all right, title, and interest in and to Customer Data. You grant GoodDog Labs a limited license to host, process, transmit, and display Customer Data solely as necessary to provide, maintain, and support the Services for you. We do not acquire any ownership rights in your Customer Data.
You are responsible for the accuracy, quality, and legality of Customer Data and for obtaining all necessary rights and consents to collect and process it through the Services, including any required notices to or consents from your visitors, employees, or other data subjects.
GoodDog Labs does not sell Customer Data or personal information, and we never will. We do not, and will not, sell, rent, lease, or trade Customer Data or any personal information contained in it to any third party for any purpose. We do not share Customer Data with third parties for their own advertising, marketing, or commercial purposes, and we do not engage in “sharing” of personal information for cross-context behavioral advertising as those terms are defined under applicable privacy laws, including the California Consumer Privacy Act as amended (“CCPA/CPRA”).
This commitment is described in further detail in our Privacy Notice, which forms part of these Terms.
Fees for the Services are set out in the applicable order form, subscription plan, or pricing page. Unless otherwise stated, fees are billed in advance, are non-refundable except as required by law, and exclude applicable taxes. We may suspend the Services for non-payment after providing reasonable notice. We may revise pricing for renewal terms with advance notice.
Subscriptions begin on the start date in your order or upon account activation and continue for the stated term. Unless otherwise agreed, subscriptions renew automatically for successive terms unless either party gives notice of non-renewal before the end of the then-current term. Either party may terminate for material breach that remains uncured 30 days after written notice. Upon termination, your right to access the Services ceases, and we will make Customer Data available for export for a limited period as described in Section 10.
Upon termination or expiration, and for a period of 30 days thereafter, we will make Customer Data available for export in a commercially reasonable format upon request. After that period, we may delete Customer Data from our active systems in accordance with our standard retention and deletion practices, subject to any legal retention obligations. You may request deletion of Customer Data at any time as described in our Privacy Notice.
Each party may have access to the other’s confidential information. Each party agrees to protect the other’s confidential information using at least the same degree of care it uses for its own confidential information (and no less than reasonable care), and to use it only as necessary to perform under these Terms. This obligation does not apply to information that is public through no breach, independently developed, or rightfully received from a third party.
We implement and maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for configuring and using the Services in a secure manner and for securing your own systems and credentials.
We strive to keep the Services available and performing reliably but do not guarantee uninterrupted availability unless committed in a separate service level agreement. We may perform maintenance, updates, and modifications to the Services and will use reasonable efforts to limit disruption. Support is provided according to the plan or agreement applicable to your subscription.
The Services, including all software, Documentation, designs, and trademarks, are owned by GoodDog Labs or its licensors and are protected by intellectual property laws. Except for the limited license granted to you, no rights are transferred. Feedback you provide may be used by us without restriction or obligation.
The Services may integrate with or link to third-party products and services. We are not responsible for third-party services, and your use of them is governed by their own terms. Integrations are provided for convenience and do not constitute an endorsement.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE OR UNINTERRUPTED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO THESE TERMS. EXCEPT FOR YOUR PAYMENT OBLIGATIONS AND EITHER PARTY’S BREACH OF CONFIDENTIALITY, EACH PARTY’S TOTAL AGGREGATE LIABILITY WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO GOODDOG LABS IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify and hold harmless GoodDog Labs from claims arising out of your Customer Data, your violation of these Terms, or your unlawful use of the Services. GoodDog Labs will defend you against third-party claims alleging that the Services, as provided and used in accordance with these Terms, infringe a third party’s intellectual property rights, subject to customary exclusions and procedures.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The parties agree to attempt to resolve disputes informally before pursuing formal proceedings. Any disputes not resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Delaware, unless otherwise agreed in writing.
We may update these Terms from time to time. If we make material changes, we will provide notice through the Services or by other reasonable means before the changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
These Terms, together with any applicable order form or MSA and our Privacy Notice, constitute the entire agreement between the parties regarding the Services. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Questions about these Terms may be directed to:
GoodDog Software Labs