When a work request comes in and three people are trying to handle it at once — or no one is — the problem isn’t effort, it’s visibility. Work order management software gives your team a single place to open, assign, track, and close every maintenance task, with a full record of who did what and when. TeamWork is work order management software that keeps the whole lifecycle in one screen, whether you’re running five technicians or fifty.
Without a system, work orders live in text messages, sticky notes, and inboxes. They get duplicated, dropped, or finished without anyone knowing. TeamWork replaces that with a structured workflow every member of your team can see and act on.
Create and Assign Work Orders in Seconds
Every work order in TeamWork starts with a set of core fields: title, description, category, priority level, assigned technician, target due date, and linked asset or location. You can fill in as many or as few as the situation demands — an emergency request can be open and assigned in under a minute.
Priority runs from low to critical, so technicians know what to work on first without a phone call. Assignment is direct: pick a technician or leave it unassigned for a manager to route. If your team uses Workflow Automation, assignment can happen automatically based on category, location, or priority rules you define.
Managers see every open work order in a single list, filterable by status, assignee, priority, location, and date range. Nothing falls through because someone forgot to check their email.
Track Status from Open to Close
Work orders move through a defined set of statuses: Open, In Progress, On Hold, and Completed. Technicians update status as they work — which gives managers a live picture of the backlog without having to ask. When a work order goes On Hold, a reason can be logged: waiting for parts, waiting for access, or waiting for approval.
The status trail is permanent. You can always see when a work order was opened, when it was picked up, how long it sat on hold, and when it was closed. That record matters for compliance, for audits, and for reviewing technician performance over time.
Log Labor Time and Track Costs
Every work order in TeamWork has a labor log where technicians record time spent, including start time, end time, and notes on what was done. Multiple technicians can log time on the same work order — useful for jobs that span shifts or require more than one person.
Labor logs feed into your reporting. You can see how many hours your team spent on corrective maintenance last month, which asset categories consume the most labor, and how individual technicians are allocating their time. If you’re billing back costs to departments or tracking labor against a maintenance budget, the data is already there.
Capture the Full Activity Trail
Every action taken on a work order is recorded automatically: status changes, reassignments, comments, file attachments, and labor entries. The activity trail shows up in chronological order on the work order detail page, with timestamps and the name of whoever made the change.
This record is useful in ways that aren’t obvious until you need them. When a property owner asks why a repair took three days, you can show them exactly what happened: the request came in Monday morning, it was assigned within two hours, parts were unavailable until Wednesday, and the repair was completed the same day they arrived. No reconstruction from memory required.
Comments on a work order are visible to everyone with access — managers, technicians, and in some configurations, the original requester. Use them for instructions, updates, or questions rather than side conversations in Slack.
Attach Files and Photos
Work orders in TeamWork support file attachments at any point in the lifecycle — when the request comes in, during work, or at close. Technicians can attach photos of the damage or completed repair. Managers can attach spec sheets, warranty documents, or compliance checklists.
Attachments are stored with the work order and appear in its activity trail, so there’s no question of which version of a document is current or which photo goes with which job.
Frequently Asked Questions
Q: Can requesters submit work orders without a TeamWork account?
Yes. TeamWork’s Requester Portal gives you a public URL that anyone — a building tenant, a staff member, a teacher — can use to submit a maintenance request without logging in. Managers review incoming requests and convert them to work orders with one click. Requesters can check status on their submission without needing an account.
Q: How many work orders can I have open at once?
There is no cap on open work orders on either plan. The Starter plan (250 assets, 5 locations) and Pro plan (10,000 assets, 100 locations) both support unlimited work orders. Asset and location limits refer to the number of registered assets and locations in your account, not the number of work orders.
Q: Can I set recurring work orders for the same task?
Recurring tasks belong to Preventive Maintenance, not standard work orders. You set up a PM schedule on an asset — daily, weekly, monthly, or annual — and TeamWork automatically generates a work order when the next interval comes due. Recurring schedules stay linked to the asset’s maintenance history.
Your team’s backlog doesn’t need to live in someone’s head. Start your free 30-day trial — no credit card required.