When a critical work order comes in and your team is already in Slack, waiting for someone to check TeamWork costs time. The TeamWork Slack integration sends work order notifications directly to your Slack channels so your maintenance team sees urgent requests without switching tools.
Maintenance coordinators often face a version of the same problem: the CMMS is where work orders live, but the team lives in Slack. Getting the two in sync historically meant either constant tab-switching or building a manual check-in habit that breaks down the moment things get busy. Direct channel notifications remove that friction by delivering the information to where the team already is.
What the TeamWork Slack integration does
Once connected, TeamWork posts messages to your designated Slack channel when work order events occur:
- New work order created — a notification appears in the channel with the work order title, site, asset, priority, and the team member it was assigned to
- Work order status changed — the channel receives an update when a work order moves to in-progress, on hold, or any other status; useful for keeping stakeholders informed without them needing to log in
- Work order completed — a completion notice posts when a technician closes out a work order
- Urgent and critical priority alerts — high-priority work orders trigger immediate notifications; you can configure a dedicated channel to receive only urgent alerts so those messages don’t get buried in general maintenance traffic
You control which event types post to which channels. A common setup is a general #maintenance channel for all events and a separate #maintenance-urgent channel for critical and urgent priority work orders only.
How to set it up
- In TeamWork, go to Settings → Integrations.
- Select Slack and click Connect.
- Authorize TeamWork to post to your Slack workspace (you will be redirected to Slack’s OAuth flow).
- Pick the Slack channel for each event type you want to enable.
- Save. Notifications begin on the next qualifying work order event.
The integration requires Slack workspace admin permissions to authorize during setup, but no special permissions are needed to receive notifications afterward.
Microsoft Teams also available: if your team uses Microsoft Teams instead of Slack, the same event notifications are available through the Teams integration. The setup process is identical — go to Settings → Integrations, select Teams, and connect via the Teams OAuth flow.
Who it’s for
The Slack integration is best suited for maintenance teams that already use Slack as their primary communication tool and want visibility into work order activity without requiring every team member to monitor the CMMS directly. It is particularly useful for facilities managers or supervisors who need to stay informed about high-priority work without being the ones executing it.
If you need two-way automation — for example, having Slack messages or reactions trigger actions in TeamWork — that type of workflow is better handled through the Zapier integration or the REST API.
See all TeamWork integrations or learn more about workflow automation features.
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